Exchange Policy

# Hydraa’s Promise

We design denim not just to be worn, but to be lived in. Our Return & Exchange Policy is crafted to be fair, transparent, and effortless – keeping your style journey premium, personal, and worry-free.

      

  • Eligibility Window: Exchange requests can be placed within 5 days of delivery. After this window, requests cannot be accepted .
  • Product Condition: Items must be returned in their original condition – unworn, unwashed, with tags and packaging intact.
  • What Can Be Exchanged:
    • You may exchange for any product of equal value.
    • If you wish to exchange for a product of higher value, you can pay the difference.
    • If you choose a product of lower value, the difference will be credited as store credit for your next purchase.
  • Exchange Charges: A handling & logistics charge of ₹XXX applies per exchange request.
  • Stock Availability:
    • Exchanges are subject to inventory availability.
    • If your desired size/style is out of stock, you may:
      1. Wait until it restocks.
      2. Select an alternative product.
  • How to Initiate: Contact us via WhatsApp / Call at +91 0000000000. Our team will guide you through the entire process personally.
  • Exchange process :

We will schedule a pickup at your doorstep. Please keep the product in its original packaging (with tags intact).

After the parcel reaches our facility and passes quality checks, we will dispatch your replacement product.

📦 Important Notes

  1. Multiple Exchanges: Only one exchange per order is allowed. Subsequent exchanges may attract higher handling charges.
  2. Partial Orders: If your order has multiple products, you may return/exchange individual items while keeping the rest.
  3. Gift Orders: If you received Hydraa as a gift, refunds will be issued as store credit only.
  4. International Orders: Currently, our Return & Exchange Policy is applicable only within India. For international customers, exchanges/returns are not supported at this time.
  5. Defective or Wrong Product: If you received a defective or incorrect item, Hydraa will arrange a free replacement with no extra charge.